Return policy
Return Policy
At Kedai Pakaian Idaman Shanker, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your new sweater, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility Criteria for Returns
To be eligible for a return, please make sure that:
- The item is unused, unworn, and in the same condition as when you received it.
- The item is in its original packaging, with all tags and labels intact.
- You initiate the return process within 30 days of receiving your order.
How to Initiate a Return
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Contact Our Customer Support: Please email us at service@kedaipakaian.com to initiate the return process. Provide your order number and details of the item you wish to return.
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Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
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Packaging Your Return: Securely pack your unworn item in its original packaging. Include the RA number and a copy of your original invoice inside the package.
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Ship Your Return: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is safely received.
Refund Process
Once we receive your return and inspect the item, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
Exchanges
If you wish to exchange your sweater for a different size or color, please indicate this when contacting our customer support team. We will assist you with the exchange process, subject to product availability.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at service@kedaipakaian.com.